Privacy Policy

Tidy Serve ("we," "us," or "our") is a commercial cleaning supply reseller incorporated in Illinois and operating from 63 W Nicholas Dr, Des Plaines, IL 60016. We sell professional cleaning products both through our website (tidyserve.net) and through offline channels including phone orders, in-person sales, and invoice-based accounts. Our contact email is hello@tidyserve.net and phone is (224) 612-2976.

We collect information you provide directly to us when you: • Place an online order: name, email address, phone number, billing address, shipping address • Request a bulk quote or create a business account: company name, job title, tax ID (optional) • Contact us by email, phone, or contact form: your name, email, and message content • Browse our website: pages visited, browser type, IP address, and referral source (via cookies) We do NOT store your payment card numbers. All payment processing is handled by Stripe, Inc. When you pay online, your card details are transmitted directly to Stripe's servers and are never stored on our systems. Please review Stripe's Privacy Policy at stripe.com/privacy for details on how Stripe handles your payment data.

We use the information we collect to: • Process and fulfill your orders (online and offline) • Send order confirmations, invoices, and shipping notifications • Respond to your questions and support requests • Manage business accounts and NET 30 credit terms • Improve our website and product catalog • Send promotional communications (only with your consent; you may opt out at any time) • Comply with legal obligations under Illinois and federal law We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

For online transactions, Tidy Serve uses Stripe, Inc. as our payment processor. When you enter payment information on our checkout page: • Your card details are collected and encrypted directly by Stripe • We receive only a payment confirmation token and the last 4 digits of your card • Stripe is PCI DSS Level 1 certified — the highest level of payment security certification • Stripe may set cookies and collect device information for fraud prevention By placing an online order, you agree to Stripe's Terms of Service (stripe.com/us/legal) and Privacy Policy (stripe.com/privacy). Refunds initiated by us are processed through Stripe and typically appear on your statement within 5–10 business days.

When you purchase from us offline (by phone, email order, or in person), we collect your contact and shipping information to fulfill your order and issue invoices. For NET 30 business accounts, we may request a company name, business address, and tax-exempt certificate. This information is stored securely and used only to manage your account and comply with tax reporting obligations.

Our website uses cookies and similar tracking technologies to: • Remember items in your shopping cart • Keep you signed in (wishlist and cart persistence) • Analyze traffic via anonymous analytics • Prevent fraud (Stripe's fraud detection) You can disable cookies in your browser settings. Disabling cookies may prevent the cart and wishlist features from working correctly. We do not use third-party advertising cookies.

We retain your order information for 7 years as required by Illinois tax law. Email communications are retained for 2 years. You may request deletion of your personal data (except records required by law) by contacting us at hello@tidyserve.net. We will respond within 30 days.

Under Illinois law and the California Consumer Privacy Act (CCPA), you have the right to: • Know what personal data we hold about you • Request a copy of your data • Request correction or deletion of your data • Opt out of any sale of your data (we do not sell your data) • Non-discrimination for exercising your privacy rights To exercise any of these rights, contact us at hello@tidyserve.net or (224) 612-2976.

Our website and services are intended for commercial and business use only. We do not knowingly collect personal information from anyone under 18 years of age.

We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent revision. Continued use of our website or services after changes constitutes acceptance of the updated policy.

For privacy questions or requests: Tidy Serve 63 W Nicholas Dr, Des Plaines, IL 60016 hello@tidyserve.net (224) 612-2976