Refund & Return Policy
Last Updated: July 2025 · Applies to online and offline purchases
Our Return Window
Because we sell professional-grade commercial cleaning products, most products cannot be returned once opened for safety and hygiene reasons. Returns are accepted within 30 days of delivery for eligible items only. All returns require prior approval — do not ship items back without an RMA number.
Eligible for Return
- Item arrived damaged or leaking (report within 14 days of delivery)
- Wrong product shipped — we sent a different SKU than ordered
- Product is defective or manufacturer-sealed container was empty
- Order was duplicated or charged twice in error
Not Eligible for Return
- Opened or partially used products (for hygiene and safety reasons)
- Products returned without original packaging
- Change of mind or ordered too much
- Products returned more than 30 days after delivery
- Products damaged due to improper storage or use
How to Return an Item
Offline & Invoice Order Returns
For orders placed by phone, email, or in person — or paid via invoice (NET 30) — the same eligibility rules apply. Returns must be requested within 14 days of the invoice date by contacting us directly.
Refunds for offline orders paid by credit/debit card are processed back to the original card. Refunds for check payments are issued by company check within 5–7 business days. Cash refunds are issued at our Des Plaines location only.
For NET 30 accounts with an outstanding balance, return credits will be applied to your account balance rather than issued as a cash refund.
Bulk & Enterprise Orders
Bulk orders (50+ units) and enterprise orders (200+ units) are handled case-by-case. If you receive a partial shipment or a damaged pallet, contact us immediately so we can work with the carrier to file a freight claim. Do not refuse delivery without speaking with us first — refused deliveries may not qualify for a full refund.
Call (224) 612-2976 for bulk return support